Last updated: November 5, 2026

This policy explains how to return items you bought from Aerthom and how refunds work.

Return window

You can request a return within 30 days of delivery. The window starts on the day your order was delivered (or, if we have no delivery date, its expected delivery date) and includes the last day.

What can be returned

• The item is in like-new condition: no stains, tears, scratches or other damage beyond trying it out.
• It comes back in its original packaging with all protective materials, hardware, assembly instructions and accessories.
• You have your order number or order confirmation email.

Not returnable

• Clearance items, which are sold as final sale.
• Custom orders: products customized, personalized or built to your dimensions or finishes.
• Items without their original packaging.
• Bulk and commercial orders placed under a corporate, wholesale or bulk agreement, which have their own return terms.

How to start a return

Request a return from your account's order page, or email InscapeModern@gmail.com with your order number, the reason, and photos of the item and its original packaging.

Return shipping

Return shipping is free.

Once we approve your return, we email you a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. Write the RMA number on the outside of the package and drop it off with the carrier. Keep the tracking receipt.

Refunds

Once we receive and inspect your return, we refund the price you paid for the returned items, less no restocking fee, to your original payment method. We cannot refund to a different card or account. Original shipping charges are refunded only when the return is due to our error. We also refund the sales tax you paid on the returned items.

A restocking fee of 15% of the item's price may apply if the item comes back without its original packaging or missing parts, or if we accept a return after the return window as a courtesy. We tell you about any fee before we finalize the return.

We inspect a return within 5 business days of receiving it and issue an approved refund within 5 business days after that. Your bank or card issuer may take another 7 to 10 business days to show it. We email you when the refund is issued.

Damaged, defective or wrong items

If a parcel arrives damaged or never arrives, tell us within 30 days of the expected delivery date, with photos of the packaging and the product and your order number. We will send a replacement or refund you in full, and handle the claim with the carrier.

Exchanges

We do not offer direct exchanges. To get a different product or configuration, return the original and place a new order, so your new item ships without waiting for the return.

Cancelling before shipment

You can cancel an order before it ships for a full refund. See our Terms of Service.

Contact us

Questions about a return: InscapeModern@gmail.com.