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We've fixed thousands of chairs. Here's exactly what's covered, for how long, and how to file a claim.
Contact SupportEmail support@aerthom.com or call our warranty line with your order number and a description of the issue. Send clear photos of the damage so we can assess coverage. If approved, we ship replacement parts or arrange a full chair replacement -- for Phase 1 claims on the Origin chair we replace the entire chair. We provide a prepaid return label for the damaged item.
No. Your warranty begins on the date of purchase and your order number is your proof of coverage -- keep your confirmation email for reference. If you receive an Aerthom chair as a gift, the warranty transfers to you; just contact us with the original order number.
Yes. We offer optional extended protection plans for chairs outside the standard warranty period, extending coverage up to 20 years total. Contact our sales team for pricing and availability.
Most office chair warranties cover only the frame and exclude mechanisms and upholstery. Ours covers everything -- frame, mechanisms, upholstery, gas lift, and casters. The Origin chair's 12-year warranty reflects our confidence in the flagship design, and our 5-year warranty on other models still beats the industry standard 7-year replacement cycle.
The chair's frame, base, and structural components are covered against defects in materials and workmanship.
All moving parts, including the recline mechanism, height adjustment, armrest adjustments, headrest adjustments, and tension controls.
The seat cushion, backrest, and armrest padding are covered against degradation, tearing, and seam failure.
The pneumatic lift mechanism is covered against failure.
All rolling components are covered against defects.
Normal wear and tear -- fading, minor scuffs, and cosmetic damage from regular use.
Dropping the chair, standing on it, or using it for purposes other than seated work.
Spills, stains, and damage from external impacts.
Modifying the chair or replacing parts with non-Aerthom components voids that component's warranty.
Damage from assembly by anyone other than our white-glove delivery team.
Use beyond normal office work, such as a gaming cafe or arcade, may void coverage.
Our support team can help you file a claim or check what's covered on your chair.
Contact Support